FAQs AU Returns

Returns

We accept returns on unworn footwear returned in original condition and packaging within 30 days of purchase.

Items must be clean, unused, and returned with the original shoe box and packaging.

To start a return, please contact our customer support team with your order number, name, and reason for return.

We will provide instructions on how to return
your item.

No. Returned footwear must be unworn and in original condition.

Please only try your shoes on indoors on a
clean surface until you are sure you are keeping them.

If your shoes do not fit, you may be able to
return them provided they are unworn, unused, and returned in their original
condition and packaging.

Please refer to our Returns Policy for full
details.

At this stage, the fastest way to secure
another size is to place a new order and return the original pair for a refund.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

We recommend using a tracked shipping service when returning items, as we cannot take responsibility for parcels lost in
transit.

If you believe your item has a manufacturing
fault, please contact us as soon as possible with your order number, a description of the issue, and clear photos.

We will assess the issue and work with you on the appropriate next step.

Once your return has been received and
inspected, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider this time will vary.